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Universal Companies Announces Advance With Education Classes for June – August, 2007

ABINGDON, VA – Universal Companies is committed to quality education for the spa industry, offering classes that provide innovative solutions to maximize your success. Whether you’re a business owner, manager, skincare professional or therapist, Universal companies offers classes on key topics for all spa professionals

Enjoy ongoing training for yourself and your staff through the convenience of any telephone with Tele-Education classes. You can include as many people as you like and train wherever you like. Training Seminars are small, intimate classes, available at our beautiful facility or one of our affiliate schools or locations. These classes offer the ultimate hands-on educational experience. And you can also join us for classes at upcoming conferences and trade shows.

Following is a list of classes currently slated for June – August 2007. Please check www.advancewitheducation.com for more information.

Extractions and Exfoliations (Tele-Education) Catherine Atzen, ATZEN® June 6th, 2–3 p.m. EST FREE – ED070606

The secrets to providing professional, painless extractions to control breakouts and help tighten enlarged pores. Discover products that actually help you make the extraction process EASY, eliminating the concern of infections or scarring. Your clients will thank you.

Enhance the Value of Your Service and Increase Your Spa’s Profitability (Tele-Education) Catherine Atzen, ATZEN® June 7th, 2–3 p.m. EST FREE – ED070607

Tired of struggling to get new clients or maintain your existing clientele? This class addresses practical, easy to implement applications and innovative strategies for revenue maximization and increasing customer retention.

Acne Solutions (Tele-Education) Ellen Clark, Control Corrective Skincare® June 12th, 1–2 p.m. EST FREE – ED070612

This class is ideal for estheticians that want to learn the various treatments and tips for getting acne clients cleared up. Building a strong, loyal clinical practice is a direct result of understanding active ingredients, peeling agents, and acne management strategies. The basics of acne theory and treatment will be reviewed. Control Corrective Skincare acne products and usage will also be reviewed.

Growing Your Clinical Skincare Practice (Tele-Education) Ellen Clark, Control Corrective Skincare® June 13th, 1–2 p.m. EST FREE – ED070613

Learn strategies for focusing on "condition specific" treatments and building a loyal clientele to increase your retention rate and your retail sales. Learn to expand your business by offering treatment regimens for a variety of skin conditions.

Building Customer Loyalty (Tele-Education) Lisa Arnold, Salon & Spa Solutions June 18th, 1–2 p.m. EST $35.00 – ED070618

Ever ask the question, “How many customers have I lost this year?” and not know answer? More importantly, WHY have you lost customers? Are you putting more effort into attracting clients and not focus on keeping them? Learn some essential elements of beefing up your customer loyalty actions.

Advanced Concepts in Clinical Skincare & Jessner Chemical Peel Certification Ellen Clark, Control Corrective Skincare® Universal Companies, Abingdon, VA June 24th, 9 a.m. – 5 p.m. $350.00 – ED070624

Learn how to treat and manage acne, hyperpigmentation, and rosacea. Class also covers pre- and post-treatment facial procedures, instructions, and contraindications, as well as product features, benefits, and ingredients. Be confident in choosing the correct peel for your clients. Lactic, Salicylic, Glycolic, Jessner, and Enzyme peels will all be reviewed, and you will receive Certification in the Jessner Peel. You will also receive $400.00 worth of Control Corrective Chemical Peels, plus a Jessner Post Peel kit during the class.

Advanced Skincare Equipment Ellen Clark, Control Corrective Skincare® Universal Companies, Abingdon, VA June 25th, 9:30 a.m. – 3:30 p.m. $99.00 – ED070625

Gain confidence using the latest advanced equipment available for spas and salons. This hands-on workshop will help you easily integrate new ways of penetrating product, calming down the skin, lifting and firming, and much, much more. Taught by Anji Wood, educator for Control Corrective Skincare Inc., this information-packed class will show you new ways to enhance your service offering, increase sales, and bring more improvement to your client’s skin than ever before. Whether you are just beginning your esthetic career or years into it, these new machines can make a huge difference in your business. The machines we will be demonstrating are:

• Iontosonic Units – Learn to use ultrasound to deeply cleanse, exfoliate, massage and help infuse vitamins into the skin.

• Nectre™ HydraFacial™ Systems – Hydrate and cleanse with serums while removing dead skin cells and impurities.

• GentleWaves™ LED Unit – Deliver gentle light energy through sophisticated pulsed technology to improve the appearance of aging and sun-damaged skin without skin tissue injury or patient discomfort.

• Delphia™ Microdermabrasion Systems – Help reverse the toll time takes on skin with these exceptional microderabrasion systems, featuring a patented no-clog, gravity-feed crystal delivery system and no-contact disposal system.

All attendees will have an opportunity to receive and/or give a treatment. Certification will be provided. Click With Customers Through Customer Service (Tele-Education) Maryellen Ferring, Upsell Training June 27th, 2–3 p.m. EST $35.00 – ED070627

This class provides specific customer service skills necessary to create a positive experience for each customer. Understand what customers expect and know how to keep them satisfied. Learn why customer service is everyone’s job, as well as customer service statistics, and four elements to improve service.

Mature Skin Solutions (Tele-Education) Ellen Clark, Control Corrective Skincare® July 17th, 2–3 p.m. EST FREE – ED070717

Working with mature, aging skin is an ongoing process. These clients demand results-oriented products that can make a visible difference in their skin. This class reviews aging from a clinical perspective with an explanation of treatments, products, and machines that are proven to reduce lines, photo damage, hyperpigmentation, and menopausal concerns such as dehydration and skin texture changes. Control Corrective anti-aging products and treatments are also covered.

Peels Reviewed (Tele-Education) Ellen Clark, Control Corrective Skincare® July 18th, 2–3 p.m. EST FREE – ED070718

Glycolic, Lactic, Salicylic, and Enzymes. How to choose the correct peel for a great exfoliation. Learn how to sell series for various skin concerns and how to get the best results with your resurfacing agents.

Men’s Services (Tele-Education) Catherine Atzen, ATZEN® July 19th, 2–3 p.m. EST FREE – ED070719

The language of men's skin care is different, and so is the marketing. Get practical, easy to implement tips on specific male services such as facials, beard treatments, the art of shaving, and spa manicures and pedicures. Men's services and purchases represent 30 percent of potential spa revenue. Don't miss out on learning how to capture this valuable part of the market.

Magical Staff Meetings (Tele-Education) Lisa Arnold, Salon & Spa Solutions July 23rd, 1–2 p.m. EST $35.00 – ED070723

Do you meet or not? If so, what is your agenda? Do you have guidelines, and how involved is your team? Are you clear in your communication? Staff meeting musts for all owners and managers.

Spa Instructor Training Level 1 Anne Williams, Author Universal Companies, Abingdon, VA August 2nd – 5th, 9 a.m. – 5 p.m. $750.00 – ED070802

Universal Companies has teamed with Anne Williams, the author of Spa Bodywork (Lippincott 2007), to offer Spa Instructor Training. Level 1 is a four-day intensive that teaches participants the skills they need to offer a variety of spa treatments in their spa or massage clinic. It also prepares them to teach spa treatments in a massage program or become the trainer for a spa business. Participants receive a certificate of completion, a copy of Spa Bodywork, and a copy of the Spa Bodywork curriculum to use with the adoption of the textbook in a spa-training program.

Pre and Post-Op Care (Tele-Education) Catherine Atzen, ATZEN® August 7th, 2–3 p.m. EST FREE – ED070807

Learn how to best prepare the skin for cosmetic surgery and follow the surgical procedure with services and products designed to improve the patient’s outcome. Information is included on educating the client about home care. This class will focus on strengthening the skin’s functions, such as antioxidant protection, hydrating the dermal and epidermal layers to assure optimum cellular health and function, and eliminating sensitivity with ingredients that address inflammation and allergies, including Fucogel®.

Lymphatic Drainage Massage and ATZEN® Lymphobiology® (Tele-Education) Catherine Atzen, ATZEN August 9th, 2–3 p.m. EST FREE – ED070809

Learn from Catherine Atzen, founder of the ATZEN skincare line and founding member of the International Medical Spa Association. One of the most relaxing and pleasurable skin treatments available, lymphatic drainage massage helps provide dramatic improvement in your client’s complexion and feeling of wellbeing in a matter of minutes. You can add this most talked about treatment to your menu for the face or entire body.

Creating and Rebuilding Your Team (Tele-Education) Lisa Arnold, Salon & Spa Solutions August 13th, 1–2 p.m. EST $35.00 – ED070813

1. Employee Evaluations – How consistent and thorough employee evaluations can create a bond essential and necessary for employee–employer relationships.

2. Creating Your Mission and Vision – How to create a mission your employees and clients will associate with.

3. Staff Meeting Musts – How to prepare for and conduct a staff meeting that gets results.

4. Coaching for Individuality – You will be given the communication tools that will help strengthen your relationships with all levels of employees with regard to personality and performance.

5. Rewarding Your Employees – Team and individual incentives that create a win–win situation for everyone!

Click With Customers By Differentiating Your Spa (Tele-Education) Maryellen Ferring, Upsell Training August 14th, 2–3 p.m. EST $35.00 – ED070814

Energize your customer service and keep your clients delighted! Set your spa apart with customers by knowing your competition, learning how to differentiate yourself, and asking your clients all the right questions. You’ll also learn how to adapt to your clients’ needs.

Rosacea and Hyperpigmentation (Tele-Education) Ellen Clark, Control Corrective Skincare® August 21st, 1–2 p.m. EST FREE – ED070821

Red and irritated skin is a widespread problem. Ellen Clark will discuss how to properly treat these skin conditions. Learn which ingredients will help reduce, cool, and heal rosacea and lighten uneven pigment and balance skin tone in cases of hyperpigmentation.

Acne Solutions (Tele-Education) Ellen Clark, Control Corrective Skincare® August 22nd, 1–2 p.m. EST FREE – ED070822

This class is ideal for estheticians that want to learn the various treatments and tips for getting acne clients cleared up. Building a strong, loyal clinical practice is a direct result of understanding active ingredients, peeling agents, and acne management strategies. The basics of acne theory and treatment will be reviewed. Control Corrective Skincare acne products and usage will also be reviewed.

International Esthetics, Cosmetics, & Spa Conference, Las Vegas June 2nd – June 4th Universal Companies Booth #329

Fast Track to Jessner Certification Ellen Clark, Control Corrective Skincare® June 2nd, 9 a.m. – 11 a.m. PST IECSC, Las Vegas – Room N229

The WOW Factor! Taking a Spa Service to a Spa Experience Beth Hickey, EOH Laboratories June 2nd, 9 a.m. – 11 a.m. PST IECSC, Las Vegas – Room N230

Lymphatic Drainage Massage and ATZEN® Lymphobiology® Catherine Atzen, ATZEN June 4th, 9 a.m. – 11 a.m. PST IECSC, Las Vegas – Room 229

For additional information, contact: Susan Link susanl@universalcompanies.com 800.558.5571, ext. 4127 or 276.591.4127 18260 Oak Park Drive Abingdon, VA 24210

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